NIO's mission is to convey joie de vivre with smart premium electric vehicles and an outstanding user experience. NIO was founded in November 2014 as a global electric car company. The company employs over 7,000 people in world-class research and development, design and manufacturing centers in Shanghai, Beijing, San Jose, Munich, Oxford and other locations.
-Responsible for the technical support in Europe, timely respond to the technical support needs of each country in Europe, and determine the repair solution quickly .
-Responsible for on-site technical support when the new country starts after-sale business, to ensure the normal operation of the new country.
-Conduct regular technical visits and carry out regional and headquarters technical exchanges to continuously improve regional technical capabilities.
-Assist in quality information collection, early warning of major and high risk problems, and promote the quick resolution of quality problems.
-Compile and release the technical notices and technical newsletters, and typical maintenance cases.
According to the requirements of headquarters SO Academy, organize and carry out the new model technical training, mechanical and electrical level training and level certification, etc.
Fulfil other tasks assigned by line manager.
-Fluent in oral English, ability to write and review technical documents in English.
-New energy vehicle diagnosis and maintenance experience, professional experience in mechanical and electronic maintenance, experience in software development or software quality management is preferred.
-Familiar with diagnostic tools and experience in CAN data analysis.
-Familiar with after-sales technical support, quality information feedback process, strong logical thinking, communication and coordination ability.
-Proficient in EXCEL, PPT and other office software.
-Ability to work under pressure and learn, proactive, team player and result oriented.